In general, you can use this website without giving us any information. We will not collect any information about individuals except where it is knowingly provided by them. Examples of such information are: your name; your home and/or mobile telephone number; your email address; and your address.

We will use this information to provide you with materials or information that we feel may be useful to you or your business. We may also use it for the purpose of internal record keeping and to improve our products and services.

If you would prefer us not to retain your details, please contact us by email at: never@knitrowan.com

We would like to provide you with information about new products, promotions, special offers and other information which we think you may find interesting. We may send you such information by mail, telephone or fax unless you have registered with the appropriate Preference Service. When you provide us with information, you will be given the option to let us know that you do not want your information used for direct marketing purposes. If you request this option, we will not send you any direct marketing. You can change you mind at any time by contacting our Data Protection Compliance Officer at data.protection@coats.com

We would also like to provide you with the information above by email. However, we appreciate that email “spam” has become a problem in recent years. If you are a customer or you have previously asked us for information on our products, we may send you information on our range of products by email, unless you have asked us not to do so.
if the reason you have given us personal information is to receive email information from us, we will continue to provide this information by email unless you ask us not to do so.

Otherwise, when you provide us with personal information, we will ask you whether or not you are happy for us to send you this kind of information by email.

If you decide at any time that you no longer wish to receive marketing emails from us, please contact our Data Protection Compliance Officer at data.protection@coats.com.

We may share non-personal aggregate statistics (group data about out site visitors’ traffic patterns) with partners or other parties. We do not, however, sell or share any information about individual users.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A fee of £10 will be payable. If you would like a copy of the information held on you, or would like to correct any information we hold, please write to our Data Protection Compliance Officer at data.protection@coats.com. .

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect on line.

We may link to other websites which are not within our control. Once you have left our website, we cannot be responsible for the protection and privacy of any information which you provide. You should exercise caution and look at the privacy statement applicable to the website in question.